Official Complaint Procedure

If you are unhappy at the lies, guile, service or behaviour of NLC employees then I have been advised that the official complaints procedure is the way forward. If you have been landed with an unwanted wheeled bin then a letter to NLC Environmental Services Department demanding its immediate uplift is required. According to the Environmental Services report of 27^th February Mr Barry McCulloch approved the implementation of the programme. However, within the report of the committee it clearly states that residents have a choice. Therefore, we do not need to accept wheeled bins. It does also mean that recycling duties may fall on us for our decision but personally that is something I already do and I know that you do also.

Telephone Chief Executives office and ask for a copy of their Complaints Procedures to be posted to you. The telephone number is: 01698 302718

To have their wheeled bin taken back contact:

Customer Services Assistants
NorthLine Environmental
52-60 Merry Street – Motherwell – ML1 1LZ
01698 403110
environmental@northlan.gov.uk

Below is an extract from the Minutes, Agendas and Reports from North Lanarkshire Council’s Environmental Committee which Councillor Barry McCulloch is part of. It was this committee that approved Ken Wilson’s Report.

****** ENVIRONMENTAL SERVICES COMMITTEE 27 February 2008 Agenda item 7 ******

3 Proposals/Considerations [Bold mine]

3.1 In devising the resubmission to the Scottish Government, the Department took advice from Remade at Caledonian University on the best fit of proposals that would work within the North Lanarkshire environment and housing types. It was clear from this consultation that there would need to be a tailored approach to implementing schemes with no “one size fits all” being possible. The proposals therefore identified ways of providing all residents with the means of participating in recycling by providing appropriate facilities whilst at the same time ensuring best value.

3.4.4 Appropriate property surveys have now been completed throughout the Authority and having identified properties where it is impractical to provide this service, alternatives will be provided …

3.4.6.6 Recycling Containers will be made freely available to those householders who have up to now decided not to participate in the schemes. It should be noted that no additional (residual) collections can be provided to any resident who chooses not to participate during the recycling week but every effort will be made through educational and advisory methods to encourage participation

As you can see NLC failed to acknowledge previous findings that Westfield Cumbernauld was considered impractical for wheeled bin implementation. I refer to MSP Hugh O’Donnell’s letter.